Refund Policy
Effective as of 2026-08-25
Refund Policy
This refund policy applies to paid Quivry plans purchased through quivry.com or through the Quivry mobile app, together with any related billing services operated by karim (collectively, the "Application"). karim is hereby referred to as the "Service Provider".
This policy explains how refunds work for monthly subscriptions, annual subscriptions, launch-discount offers, and lifetime licences. It does not limit any refund rights you may have under applicable consumer protection laws.
14-day refund window
If you buy a paid plan directly through quivry.com, you may request a full refund within 14 days of the purchase date by emailing karimazizc@quivry.com.
This 14-day refund window applies to:
- Monthly plan purchases
- Annual plan purchases
- Annual launch-discount purchases, including the first-year 50% launch discount
- Lifetime licence purchases, including Pro Lifetime and Coach Lifetime plans
Approved refunds are returned to the original payment method where possible. Once a refund is processed, the paid plan, paid features, student capacity, coach seats, and any related lifetime entitlement may be removed from the account.
Annual launch discounts
Quivry may offer launch discounts on annual plans. The public launch offer gives 50% off the first year of eligible annual plans. After the first year, annual plans renew at the regular annual price shown for the plan selected unless you cancel before renewal.
If you request a refund during the 14-day refund window, the refund is based on the amount you actually paid for that purchase, including any launch discount that was applied.
After the 14-day refund window, cancelling an annual plan stops future renewals but does not automatically create a refund for the current billing period unless required by law or agreed by the Service Provider.
Lifetime licences
Lifetime licences are one-time purchases that do not renew. Quivry's lifetime offer is a founding-archer launch offer and may be capped by plan, including a limit of 100 lifetime licences per lifetime plan.
Lifetime licences are refundable within 14 days of purchase. If a lifetime licence is refunded:
- The lifetime entitlement is removed from the account
- The account may return to the Free plan or to another active paid plan
- The refunded lifetime seat may become available again, but availability is not guaranteed
- If lifetime pricing has sold out or closed, you may not be able to buy the same lifetime offer again later
After the 14-day refund window, lifetime licence purchases are generally final unless required by law or agreed by the Service Provider.
Subscriptions and cancellations
Cancelling a subscription prevents future renewal charges. It does not automatically refund charges that have already been made.
Monthly subscriptions stay active until the end of the paid monthly period unless a refund is approved and the entitlement is removed earlier. Annual subscriptions stay active until the end of the paid annual period unless a refund is approved and the entitlement is removed earlier.
If you believe you were charged by mistake, bought the wrong plan, or created an accidental overlap between an App Store subscription and a web purchase, contact karimazizc@quivry.com as soon as possible. The Service Provider will review the account history and billing records.
App Store and Google Play purchases
Purchases made through Apple App Store or Google Play are processed by the relevant store. Store purchases, cancellations, and refunds may be governed by Apple's or Google's own refund processes and policies.
If your receipt was issued by Apple or Google, you may need to request the refund through that store account. You may still email karimazizc@quivry.com with your account email, receipt, and purchase date so the Service Provider can help review the account and remove or adjust entitlements where appropriate.
How to request a refund
To request a refund, email karimazizc@quivry.com with:
- The subject line "Refund request"
- The email address on your Quivry account
- The plan or offer you purchased
- The purchase date
- The receipt, order ID, transaction ID, or store receipt if available
- A short note explaining what happened
Refund requests are normally reviewed within 5 business days. Payment processors and app stores may take additional time to return money to your payment method after a refund is approved.
Abuse, fraud, and chargebacks
The Service Provider may decline a refund request where there is evidence of fraud, abuse of the refund process, violation of the Terms & Conditions, or misuse of the Application.
If you open a chargeback or payment dispute with your bank or payment provider, the Service Provider may need to respond through that provider's dispute process instead of handling the refund request directly.
Changes to this policy
The Service Provider may update this Refund Policy from time to time. The updated policy will be posted on this page with a new effective date.
This refund policy is effective as of 2026-08-25.
Contact Us
If you have questions about this Refund Policy or a payment on your account, please contact the Service Provider at karimazizc@quivry.com.